Privacy Policy
This policy explains what happens to information gathered when a homeowner calls 951-416-3501 or visits this site, and how that information moves between Vmeus LLC and the independently licensed plumbing contractor dispatched to a job.
Information Collected From Calls
Calls placed to the tracking number displayed on this site are recorded and may be transcribed for quality review, training, and dispute resolution. The recording, along with the caller's phone number, the date and time of the call, and any address or service detail volunteered during the conversation, is retained as part of the dispatch record.
Information Collected From the Site
Standard analytics data is gathered automatically: pages viewed, referring source, device and browser type, approximate location derived from IP address, and time on page. This site uses call tracking numbers so that a given advertising source can be matched to the calls it generates; the number shown to a visitor may differ from the number shown to another visitor for this reason alone, and no personal profile is built from it beyond attributing a call to its source.
How Caller Details Reach the Dispatched Contractor
When a call results in a service request, the caller's phone number, name if given, service address, and a description of the plumbing issue are passed to the independently licensed and insured plumbing contractor assigned to that city so the appointment can be arranged and the technician can prepare for the visit. That contractor is responsible for its own handling of the information once received.
Cookies and Similar Technology
A small number of cookies support basic site function and allow call tracking to attribute a visit to its source. No cookie on this site is used to build an advertising profile that is sold to unrelated third parties.
Third-Party Links
Any link leading away from this site, including to a contractor's own site or a mapping service, is governed by that destination's own privacy practices, not this one.
Retention
Call recordings, transcripts, and dispatch records are kept only as long as needed for quality, dispute resolution, and legal recordkeeping, after which they are deleted or de-identified.
Safeguards
Reasonable administrative and technical safeguards are applied to caller and site data, including restricting access to personnel who need it to route a service request or support the site.
Children's Privacy
This site and its call line are intended for adult homeowners and are not directed to children. Information is not knowingly collected from anyone known to be under 13.
California Privacy Rights (CCPA/CPRA)
California residents may have the right to know what personal information has been collected, to request deletion of that information, to correct inaccurate information, to limit the use of sensitive personal information, and to opt out of the sale or sharing of personal information. Requests can be directed to Vmeus LLC using the contact details below, or through the dedicated page at do-not-sell.html.
Contact
Vmeus LLC
784 Carlsbad Dr
Satellite Beach, FL 32937
Office: 321-459-7582